We truly understand how stressing your wedding day preparations can be, simply because we have been in your shoes!:) The great news is that Brides & Tailor offers a comprehensive Return Policy to make sure you are relaxed and happy. Please read the policy points below. Our number 1 aim is to make our brides smile so there you go!
All of our dresses are customized dresses. This means that we tailor the wedding/bridal dress especially for you! So the exchange of dresses is not possible. However, exchange of accessories such as bridal shoes, jewelry can be made provided that we have sent you the wrong size/item.
All of our wedding dresses are made by our tailors who have more than 20 years of tailoring experience. We follow the precise measurement details you give us as well as all the extra dress alteration requirements. ( Please follow the measurement instructions on our size/color guide page carefully. We also leave a few extra inches of the fabric in the seams part of the dress in case you gain/lose a few extra pounds.
*In case of receiving a damaged item due to shipping:
We use extremely liable methods of shipping the dress into you to make sure you receive the dress in an excellent condition, just the way we made it! In the rare unfortunate event of a wedding dress damaged by shipping, we will definitely be there for you! Just take photos/video of the dress, include the Proof of Damage documentation from the courier and send us the documents to firstname.lastname@example.org . Our team will closely look into the issue and if there’s proof of damage, you will be getting a full refund minus shipping.
*In case of receiving a wedding dress with the wrong size/color:
Our tailors are very precise in creating signature wedding dresses. If you use the Size Guide Instructions, your measurements will be 100% the same! We always leave extra fabric inside the seams part of the dress as well to make sure there is some extra room of change in case you gain/lose some pounds. However, if the size we sent is absolutely wrong and is not for you, you will be entitled to Full refund minus shipping the dress back to us.
If the size is different due to wrong measurements given to us, we are sorry to let you know that we won’t be able to refund the price.
*Did you place your order but later changed your mind? No problem! We’ve got you covered!
– Less than 24 hours: If you place an order and change your mind in less than 24 hours, you are entitled to a full refund.
-Less than 4 days: If you place an order and change your mind in less than 4 days, you will be refunded 70% of the total order amount.
-Less than a week: If you place an order and change your mind in less than a week, you will be refunded 50% of the total order amount. We start with our customized dresses within a few hours after receiving your order, but we understand that brides can change their mind! No worries about that!